Third Party Administrator Insight

Diagnostics to maximize profit

We have developed a suite of tools and the knowledge to help your firm achieve future success. Designed to provide a framework, measure, and benchmark; these tools and data help you evaluate;

Getting the data is the first step. With our Insight suite, we have the expertise and skills to apply this new knowledge into your organization and help you maximize your profit by specific consulting projects customized to you and your firms’ needs.

Best Practice Trends and Model

Over the 15 years I have worked in this industry segment, I have executed many research projects, facilitated workshops and consulted to various firms. As a result I have built an extensive database of best practices, business models and the programs that deliver the superior profit that results from the implementation of these practices. I have a turnkey process that helps you do:

The four key areas we focus on are:

This service requires about two days of interaction with your key staff and can be executed within 10 business days depending on access to data, staff and customers.

Customer Loyalty Score (Net Promoter Score)

You have two choices:

Your Net Promoter Score (NPS) is the result of categorizing your customers into three groups based on their willingness to recommend your company or product to a friend or colleague.

Fred Reichheld of Bain & Company developed NPS. Bain analysis shows that sustained value creators—companies that achieve long-term profitable growth—have Net Promoter Scores two times higher than the average company. And NPS leaders outgrow their competitors in most industries—by an average of 2.5 times.

The process is straightforward; we supply you the tools and process, you e-mail your client base asking one question and your customer responds to us via a built in link. Studies have shown that more accurate information will be obtained if a third party collects the data. We then summarize the data, provide you with your score and provide you with recommendations.

We also have a modified version that asks 5 key questions. This not only provides you your net promoter score: it will provide insight into the key drivers of satisfaction for better understanding of your strengths and weaknesses.

KK & Company | 27 Barkman Way, Chester, NJ 07930 | 617.803.6344
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